REFUND POLICY

1. General principle

We aim to treat all ticket holders fairly. Refunds are considered in accordance with this policy, event-specific terms, and applicable consumer protection standards for event management in Japan. All refund requests must be submitted before the event date and include your order details (order ID or email used at purchase).

2. When refunds may be given

• Event cancelled: If we cancel an event, ticket holders will be offered a full refund of the ticket price (and any stated fees we have collected) to the original payment method, or an alternative as communicated.
• Significant change: If we make a significant change (e.g. date, venue, or main artist) and you cannot attend, you may request a refund within the period we specify when announcing the change.
• Duplicate or erroneous purchase: If you have been charged in error or purchased duplicate tickets by mistake, contact us as soon as possible with your order details. We may refund at our discretion where we can verify the error.

3. When refunds are not available

We do not offer refunds in the following situations (except where required by law):

• Change of mind or inability to attend for personal reasons after purchase.
• Requests submitted after the event has taken place.
• Partial attendance (e.g. leaving the event early).
• Loss or failure to present your e-ticket, where the ticket was valid and the event proceeded.

4. How to request a refund

Send your refund request to us via the contact details on our Contact page (email or WhatsApp). Include your full name, order ID or confirmation email address, and the reason for your request. We will respond within a reasonable time. Approved refunds are processed to the original payment method. We may issue a full refund (entire order) or a partial refund (one or more tickets in an order), depending on the situation and in line with this policy. Refunds are processed to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Processing fees charged by the payment provider are not returned when we issue a refund. In the event of a postponement, your ticket remains valid for the rescheduled date unless we notify you otherwise.

5. Other terms

This Refund Policy forms part of our Terms & Conditions. We may update this policy from time to time; the latest version will be published on this page. For any questions, please contact us.